¿What is a cookie?

A cookie is a harmless text file that is stored on your browser when you visit almost any website. Cookies are used so that the website can remember your visit when you visit the site again. Although many people are unaware, cookies have been in use for 20 years, when the first browsers for the World Wide Web appeared.

¿What is a cookie NOT?

It is not a virus, a Trojan horse, a worm, spam, spyware, nor does it open up pop-up windows.

¿What information does a cookie store?

Cookies rarely store sensitive information about you, such as credit card details or banking details, photographs, your proof of identity, personal information, etc. The data they store are technical data, about personal preferences, personalisation of contents, etc.

The web server does not associate with you as a person but with your web browser. In fact, if you usually surf with Internet Explorer and try to surf in the same web with Firefox or Chrome you will see that the web does not realize that you are the same person because it is actually linked to the  browser, not the person.

¿What kind of cookies exist?

  • Technical cookies: These are the most basic and make it possible, among other things, to know when a human or automated application is browsing, when an anonymous or registered user is browsing, basic tasks for the functioning of any dynamic website.
  • Analytical cookies: These collect information about your browsing habits, the sections you use most, products viewed, time zone, language, etc.
  • Advertising cookies: These show advertising based on your browsing, your country of origin, language, etc.

¿What are first-party and third-party cookies?

First-party cookies are those generated by the website you are visiting, and third-party cookies are those generated by services or external providers such as Facebook, Twitter, Google, etc.

¿What happens if I disable cookies?

Here are some examples so that you can understand the scope that disabling cookies can have.

  • You will not be able to share contents from this website on Facebook, Twitter or any other social media platform.
  • This website will not be able to adapt its contents to match your personal preferences, which is what usually happens on online shops.
  • You will not be able to access the personal area of this website, such as My Account, My Profile or My Orders, for example.
  • Online shops: it will be impossible for you to make purchases online; they will have to be by telephone or by visiting the physical shop, if there is one.
  • It will not be possible to personalise your geographical preferences such time zone, currency or language.
  • The website will not be able to perform web analysis about online visitors and traffic, which will stop the website being competitive.
  • You will not be able to write on the blog, you will not be able to upload photos, post comments, evaluate or rank contents. The website will also not be able to know if you are a human or an automated application that posts spam.
  • Sector advertising will not be shown, which will reduce the website’s advertising income.
  • All social media use cookies. If you disable them, you will not be able to use any social media.

¿Can cookies be deleted?

Yes. Not just deleted, but also blocked, both generally and for a specific domain.

In order to remove cookies from a website, you have to go to your browser settings where you will find the cookies for a specific domain, which you can delete.

Here is how to access a specific cookie from the Chrome browser. Note: these steps may vary depending on the browser and its version:

  1. Go to Settings or Preferences through the File menu or by clicking on the personalisation key on the top right of the window.
  2. You will see different sections; click on Show advanced options.
  3. Go to Privacy, Content settings.
  4. Select All cookies and site data.
  5. A list with all the cookies arranged by domain will appear. In order to find the cookies for a specific domain more easily, enter part of the website name, or all of it, in the Search cookies
  6. One or several lines with the requested website’s cookies will appear on screen once you have applied this filter. Now you just have to select them and click on X to delete them.

Follow these steps to access cookie settings on Internet Explorer (Steps may vary depending on the browser version):

  1. Go to Tools, Internet options.
  2. Click on
  3. Move the slider to adjust the level of privacy you want.

Follow these steps to access cookie settings on Firefox (Steps may vary depending on the browser version):

  1. Go to Options or Preferences, depending on your operating system.
  2. Click on Privacy.
  3. In History, choose Use custom settings for history.
  4. You will see the Accept cookies You can activate or deactivate it according to your preferences.

Follow these steps to access cookie settings on Safari for OSX (Steps may vary depending on the browser version):

  1. Go to Preferences, then Privacy.
  2. There you will see the Block cookies You can adjust the type of blocking you wish.

Follow these steps to access cookie settings on Safari for iOS (Steps may vary depending on the browser version):

  1. Go to Settings, then Safari.
  2. Go to Privacy and Security, where you will see the Block cookies You can adjust the type of blocking you wish.

Follow these steps to access cookie settings on Android devices (Steps may vary depending on the browser version):

  1. Open the browser and press the Menu key, then Settings.
  2. Go to Security and Privacy and you will see the option Accept cookies where you can check or uncheck the box.

Follow these steps to access cookie settings on Windows Phone devices (Steps may vary depending on the browser version):

  1. Open Internet Explorer, then More, then
  2. Now you can check or uncheck the Allow cookies
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